Website Terms & Conditions
INTRODUCTION
Dear Client,
This website, www.kalabody.com.au, is owned and operated by Chloe Parsonson Abn: 50228056624.
If you have any questions or need further information, please contact:
Chloe Parsonson
Studio 1, 5/40 Green St, Windsor, Vic, 3181
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Kala Body about making sure we both know where we stand. When you visit this website, use our services or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
General Disclaimer
CONTENT
On this website or via our social media channels you will find;
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Blog posts – on what is happening at Kala Body, sharing updates, service information or information that revolves around health and wellbeing
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Service information – detailing our service offerings and how to access our services
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Complimentary products – we may promote and sell products that can assist with your health and wellbeing.
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How to guides – self-help style guides or simple instructions on how you achieve health and wellbeing at home or in everyday life
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Exercises/stretches – providing self-help advice on how you can stretch or maintain your body in between treatments
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or instructions on massage – certain services, like partner labour massage, may require an instruction guide to help clients be able to perform treatments on themselves outside of a clinic setting.
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General Quotes – in line with our theme of health and wellbeing.
PURPOSE
This information is provided solely for educating you on your health and wellbeing and through the benefits of massage and other complementary services that Kala Body has to offer.
KALA BODY’S RIGHTS & RESPONSIBILITIES
The information we provide on our website and social media channels have been thoroughly researched, or knowledge has been obtained from our experienced therapists. As much as we would like to be perfect, we are not, mistakes can be made, or we may not have updated our site with current information. If you find something that you feel is wrong, please feel free to discuss it with us.
Please understand that generalised health and wellbeing information found on this website is never a substitute for specialist advice tailored to your situation.
Information on this website is the property of Kala Body unless stated otherwise, and it may be modified at any time, by deleting or adding information without notice.
Any testimonials or promises featured on our website or social media channels are based on our personal experience and those of previous clients. They are not guarantees that anyone else will achieve the same results.
YOUR RESPONSIBILITIES
As a visitor to our website, you are completely responsible for your own safety and wellbeing while viewing our website or any information on the internet. The information we provide on our website is very generalised information about massage and health and wellbeing, and may not apply to you directly. Do NOT act on anything you read here without first seeking independent, professional advice specific to your situation and circumstances. You are the most important person! Take care of yourself in every way possible.
DOWNLOADS
We may offer paid and free downloads. We are not IT experts, but every effort is made to ensure these downloads are safe and hassle-free, we are not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Before downloading, please ensure you have adequate protection against viruses and other malicious attacks that may occur without our knowledge or consent.
EXTERNAL LINKS
Any links that we may feature on our website or social media channels are provided to you for information or entertainment purposes. We do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified. This includes the links to our affiliates. While we may believe them to be reputable businesses, any relationship you enter into with them is at your own risk, and we are not a party to the
transaction in any way.
Our Services
This disclaimer relates to Remedial, Sport, Pregnancy, Lymphatic & Relaxation Massage, all services provided by Kala Body.
Remedial Massage Therapists are trained to assess and treat muscles, tendons, ligaments and connective tissue and treat injuries and soreness.
The response to Remedial Massage is different for different people.
Some people will get bruising or tenderness after the massage, which is a normal response.
Our service is provided to help rehabilitate within our trained scope. Ease discomfort in our client with a treatment and advise on at-home care(also in our scope).
KALA BODY’S RESPONSIBILITY
We provide qualified massage therapists.
Their qualifications include first aid training, Diploma level Massage Certification in Remedial Massage. All our therapists must maintain their qualification under their associations. We ensure that all our therapists maintain their qualifications following their Association compliance and by conducting quarterly and yearly checks on all therapists.
On the first massage appointment, we will ask for you to complete a Health History Consent form allowing us to treat you and this must be filled to your best knowledge to allow us to adjust the massage treatment if necessary.
While in the pandemic we will send a Covid-19 health check-up that must be completed before arrival.
We will then create a treatment plan around any issues or requests you may have. On arrival, we will record your treatment notes electronically on our IPAD using an encrypted server called SOAP notes. We must document our treatment plans for health insurance and for our Association compliance which is in line with our privacy policy.
We will provide you with appropriate draping for your treatment in accordance with our association standards. This ensures that your genitals are always covered, and we only access areas as part of your agreed treatment plan, this should be discussed with you by the therapist at the start and during your appointment.
YOUR RESPONSIBILITY
You must give consent to allow a Kala Body therapist to treat you; this will be provided at your first visit or initial appointment. You must complete this document for us to begin our treatment.
Suppose you are not well, or not sure if you should be getting a massage. You should seek medical advice before booking or attending your appointment. If you are unsure, you can contact us so we can advise on what you should do.
If you are pregnant, you must book a pregnancy massage or advise us immediately if you are pregnant or trying to conceive. Pregnancy Massage requires a completely different treatment plan to standard remedial massage, and it is for the safety of your unborn child and yourself that you disclose this information to your therapist as soon as possible.
PROBLEMS
For Kala Body to provide the most appropriate treatment, you must advise us on your current health condition, medications or any health concerns you may have before we begin treatment. You must also notify us at any appointment if anything has changed. Kala Body will store this information in line with the Privacy Act and our privacy policy.
If at any point during your treatment, you must inform the therapist if you experience any pain or discomfort so we can alter our treatment or cease treatment immediately.
If you have any other queries or questions, or you don’t feel comfortable, it is best to raise them immediately with your therapist. The therapist may be able to talk you through your treatment or explain what you may be experiencing, or alter their treatment plan. Or you can ask for the treatment to stop.
At any point you feel unwell after your appointment, if you experience pain that gets worse or stays the same, please seek medical help or advice, please also let us know so we can make a note of your records.
SUITABILITY
Our service is not suitable for people who have burns, skin infections, blood clotting issues, fever, certain types of cancer or Rheumatoid Arthritis. Some blood-thinning medications are also not suitable.
Medications such as ibuprofen or any painkillers are contraindications as they mask pain in treatment and should not be taken up to 4 hours before an appointment.
If unsure, always get clearance from your doctor before booking in a massage.
Intellectual Property
COPYRIGHT
The content of this website and on our social media channel is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of Kala Body.
If you like something, you see on our website, feel free to create a backlink to our site acknowledging our amazing work.
Kala Body Logo and tagline “Empower your health & wellbeing” are all unregistered trademarks. We claim full ownership of them, and we hope nobody is using these without our permission to pass themselves off as us.
If you feel that we have overstepped on copyright or trademarks, registered or unregistered, please contact me immediately to discuss the issue.
Booking Terms
Bookings can be made:
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Via our website www.kalabody.com.au
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over the phone during our reception hours.
Appointments can be booked up to 15 mins before your available appointment time. On booking, you must provide your full name, email and contact number when making a booking. The information provided will allow us to notify you if there are any changes to your appointment.
PAYMENT POLICY
Currently, we do not accept up-front payments for online bookings; you must pay for your appointment at the end of your treatment before you leave. We accept Cash, Credit Card and Direct Bank transfer.
If you wish to pay for a massage in advance, we suggest a gift voucher.
Payment Plans will be offered at the discretion of Kala Body – this is something we do not normally practice, but if we choose to allow it we will advise you of the terms of the payment agreement.
CANCELLATION POLICY
As we are a busy clinic and clients often miss out on appointments, we ask that you give us as much time as possible and a minimum of 24 hours. Reminders are given seven days (email) 48 hours (text).
Please reschedule your appointment by:
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Going to your booking confirmation email and hitting the change appointment button which redirects you to the calendar.
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Via our website at www.kalabody.com.au, select the ‘book now’ button and login to your account (upper right of screen) using your mobile phone. You will be able to reschedule your appointment in our booking system.
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Call our reception between 9 am-5 pm Monday to Sunday 9 am to 12 pm on 0413 045 653 or send an SMS: 0422 262 219. Thank you
NO SHOWS OR LATE CANCELLATIONS FEE
If you do not show to your appointment or cancel on the day of your appointment for a change of mind, we will ask that you pay 50% of the appointment to cover the cost of the therapist time.
Extraordinary circumstances(such as going into labour, suddenly sick) are taken on a case by case situation.
Shipping and Delivery
SHIPPING COSTS
Any products we sell online we use Sendle - prices for their services can be found here.
DELIVERY – PRODUCTS
Products can be picked up from our clinic or delivered for a fee.
Clinic pickup requires you to have an appointment or prior arrangements to collect your products at a specific time.
We do not have a reception area where products can be collected.
In terms of delivery, please ensure that you are home or arrange for safe drop off – our delivery service will provide a tracking notification so you can see when the item will be dropped off, we are not responsible if a package goes missing once it has been delivered. If you can access delivery notifications or receive delivery emails on the transit phase, please contact us to find out more.
DELIVERY - MASSAGE
Remedial Massage Services are delivered at our clinic in 5/40 Green St, Windsor 3181 unless a home or corporate visit has been booked.
Mobile massage is not currently available for home visits. Corporate is on request.
Returns Policy
within 2 weeks of purchase or see below.
SAPON BATH BOMBS/SOAP, FISIOCREM, AMAZING OILS
For health and safety purposes, we can not accept a return on these products if they have been used (including broken seals), please choose carefully.
DENTONS PILLOWS
If a Denton’s pillow is not suitable for use, you can return it as long as it hasn’t been open and used.
MOBECO, FORTRESS, BLACKROLL, RESISTA
If the products are unsuitable and unused
The therapist/sales assistant will carefully check for dates and faults when selling the products.
ORDER FULFILMENT POLICY
Sometimes we may run out of stock or stock has gone missing, we will happily obtain a replacement to ensure you can still have the product, however, in the case that the product has been discontinued or an exact replacement cannot be made within 7 business days of finding out the stock is out, we will happily exchange for another product/service or offer you a refund.
CHANGE OF MIND
In accordance with Australian Consumer Laws, we do not offer a change of mind refunds for sale items. We are happy to discuss your concerns and decide if we can negotiate a win/win situation depending on the individual circumstances.
Consumer Guarantees
MINOR PROBLEM
If you are not 100% happy with the customer service that our therapists have provided on the day of your treatment at Kala Body, we would like to understand what the problems were.
We will investigate the situation and/or treatment, or if we can resolve the complaint. We want to resolve your experience and pass on feedback and address our processes or training needs.
We want to make sure all our clients are happy with our service and environment, it may not be for everyone, but we want to make sure we strive to provide the best service possible.
MAJOR PROBLEM
If you feel that a Therapist has been neglectful or irresponsible in your treatment, we ask that you please advise us immediately so we can address it.
Alternatively, you can report the therapist to the relevant Remedial Massage Associations.
A serious breach of our code of ethics, the management team, will address seriously as we pride ourselves on following our code and have strict policies and procedures to protect our clients and therapists.
Visitor Information
RESPECTFUL COMMUNICATION
We ask that if you do interact with us via our email, website or social media channels that you do it in a friendly and acceptable manner. We will not tolerate bullying or trolling or communication of a sexual nature on any of our business communication channels.
THIRD-PARTY CONTENT
We may from time to time feature communications or shout outs from other businesses. We do not take responsibility for their overall opinion.
Jurisdiction & Dispute Resolution
JURISDICTION
Kala Body is located in Victoria at Studio 1 5/40 Green St Windsor 3181. Kala Body is subject to the governing law in Victoria.
NEGOTIATION
If you have any issues or complaints arising out of your use of this website or our social media channels, or these terms and conditions, you and Kala Body agree to make a genuine effort to resolve the dispute through negotiation and discussion.
MEDIATION
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator appointed by agreement of the parties or, failing agreement within twenty-one days of the first notification of the dispute, by a person appointed by the Chair of Resolutions Institute - Australia Wide (CAN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone 0292513366, email infoaus@resolution.institute) or the chairs representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.
LITIGATION
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.